Welcome to our Website. The Website is provided by Blacks Furnishers (BLACKS). In these terms and conditions, “you” and “your” means you as the user of our Website.
ACCEPTANCE OF AGREEMENT
These terms and conditions (“Terms and Conditions”) govern your use of the Website. By accessing the Website, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use the Website. You should read all the Terms and Conditions prior to using the Website. You should also save and/or print out a copy of these Terms and Conditions for future reference.
The privacy of your personal information (such as your name, e-mail address, address and other contact details) is important to us. Please see our Privacy Policy for details of how we may process your personal information.
These Terms and Conditions, together with the Privacy Policy and the terms and conditions that apply to your use of particular areas of the Website (such as competitions) shall be collectively referred to as the “Agreement”. This Agreement constitutes the entire agreement between you and us. If you are uncertain about any of its terms, please contact us by email or write to us at the address set out above and we will try to respond to your query as soon as possible.
CHANGES TO THIS AGREEMENT
We may from time to time make changes to the terms of this Agreement. Any changes will be posted on our Website. Please review these Terms and Conditions regularly to ensure you are aware of any changes made by us. If you use the Website after changes are notified to you in this way, you agree to such changes. If you do not agree to such changes, you should not use this Website.
ACCESSING OUR WEBSITE
Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend any or all of the Website without notice. We may suspend access to the Website periodically to carry out emergency or scheduled maintenance or for any other reason at any time. Access to our Website is dependent upon availability of the worldwide web and we accept no responsibility for your inability to access our Website arising out of circumstances beyond our reasonable control.
We have the right to disable your access to our Website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.
OUR MATERIALS
Subject to the terms of this Agreement, we grant you a non-exclusive, non-transferable, revocable, limited right to access, view, and print out one copy of this Website and all data, information, software graphics, images, text, posts and other content on the Website, (“Materials”) on a single device strictly in accordance with this Agreement.
You may only view, print out and use the Website and the Materials for your own personal, non-commercial use. We expressly reserve all intellectual property rights in and to the Website and the Materials and your use of the Website and Materials is subject to the following restrictions. You must not (a) remove any copyright or other proprietary notices contained in the Materials; (b) modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; (c) transfer the Materials to any other person; (d) use any Materials from the Website in any manner that may infringe any intellectual property right, proprietary right, or property right of us or any third parties; or (e) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials in any way; without our prior written consent.
UNACCEPTABLE CONTENT
If you find any content on our Website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal, infringing of any third party rights, deceptive in any way or otherwise in breach of our content standards, please notify us by email and using the subject heading “Unacceptable content”.
We take complaints seriously and on receipt of your complaint we will investigate whether the content breaches our content standards or these terms and conditions and may, at our discretion, remove or block access to the content complained of.
CHILDREN
We realise and understand that many children will visit our Website but we encourage all persons under 13 to consult with their parents or legal guardian before submitting any Content or information to this Website and indeed any other web site. We believe that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommend that parental control tools be put in place. Although anyone under the age of 13 is able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner’s personal details for visitors under 18 will require parental or legal guardian consent during registration.
TRADE MARKS
We expressly reserve all rights in and to the domain name www.blacksfurnishers.co.uk. The trade marks belonging to BLACKS may not be used without express prior written consent. Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are expressly reserved to the respective owners or licensors.
LINKING TO OUR WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part without our prior written consent. You must not remove or obscure by framing or otherwise, advertisements, copyright notices, or other information published on the Website. Our Website must not be framed on any other site.
To avoid any doubt you must not link to our Website from a linking site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.
We reserve the right to withdraw linking permission without notice.
THIRD PARTY SITES AND CONTENT
Our Website and/or the Materials may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed on such websites. Links do not imply that we or this Website is/are affiliated or associated with such sites. Third party content may appear on the Website or may be accessible via links from the Website. We are not responsible for and assume no liability for such content.
EXCLUSIONS AND DISCLAIMERS
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website and the Materials.
Nothing in this Agreement shall exclude our liability for: (a) death or personal injury arising through negligence; (b) fraudulent misrepresentation; and/or (c) anything else that cannot be excluded or limited by us under Scottish law.
We shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, even if advised of the possibility of such damages.
The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the Website and to make any changes to the features, functionality or content of the Website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the Website.
We do not represent or warrant that the Website will be error-free, free of viruses or owner harmful components, or that defects will be corrected.
LEGAL COMPLIANCE AND APPLICABLE LAW
You shall comply with all applicable laws and regulations in connection with your use of the Website and the Materials that appear on it.
The laws of Scotland shall apply to this Agreement and this Agreement shall be interpreted under Scottish law. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the Scottish courts.
Online Terms & Conditions
This only applies to online & telesales purchases
You can return pillows, duvets, bed linen, mattress protectors and toppers at any time within 14 days after delivery. For hygiene reasons, we can only accept them if they’re returned unused and unopened – still in their original packaging.
Beds, mattresses and other large items can also be returned, again for hygiene reasons, we can only accept them if they’re returned unused and unopened – still in their original packaging. You must let our Customer Service team know within 14 days after delivery.
We’re able to arrange the collection of return items or you may return them yourself to our shop at 7 Clerk Street, Brechin.
For returns on products ordered online, you have a responsibility to take care of the goods while they remain in your possession.
Refunds
We’ll raise any refunds at the time of cancellation, and they’ll be processed when the goods to be returned have reached us or been collected.
Contact Customer Services furniture@blacksofbrechin.com or by phone 01356 623103. Our working hours are Monday, Tuesday, Thursday, Friday & Saturday, 10:00-16:00.
Guarantees and Warranties
All products sold are guaranteed against faulty materials or workmanship for one year from the date of delivery or collection. Some products come with enhanced warranties which are specified separately by product. Warranty contributions are calculated on the current retail price.
Warranty Example
If a mattress with a 10 year warranty develops a manufacturing defect, the manufacturer contribution is 90% in year 2, 80% in year 3, 70% in year 4, through to 10% in year 10. If the product has been discontinued, a warranty contribution will still apply and you can reselect to the value of your original purchased item.
Guarantees and warranties do not cover fair wear and tear or misuse. Proof of purchase is required.
The Order
The quantity and description of the goods you have ordered are set out in your customer order / order confirmation e-mail. Please check these details are correct. If you are uncertain about the order details please contact us for clarification. The total price payable, for all items, will be debited from your account at the time the order is placed. It is this order confirmation that forms our contract with you.
Delivery dates and lead times are given in good faith but are subject to change.
Photographs of Goods
Photographs of products should be considered as illustrations. Suppliers reserve the right to make amendments to their product specifications and in some instances photographs may be slightly different to the delivered product. Please contact us if the exact appearance of your goods is important / requires clarification.
Dimensions
Dimensions on our web site or our catalogues are estimates. If a particular dimension is important to you, eg for access, or how you will use a product, please contact us us so we can find you more exact dimensions.
Mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances. Firmness ratings are for guidance only.
Deliveries
Make sure your order confirmation shows the correct delivery address and arrangements are in place to get access on the day of delivery. Once the goods have been dispatched a change of address or failure to provide access will result in the goods being returned to the depot, a new delivery date will need to be arranged, and a re-delivery charge will be incurred.
Delivery Service
Deliveries are between 9am and 5pm, Monday to Friday. We will contact you once the goods have arrived in our warehouse and offer an AM or PM delivery window. If there is clear access, at your instruction the goods will be taken to a room of your choice within your property. If clear access is not available your goods will be left in a safe location inside your house.
We do not accept liability for loss or damage, negligence excepted, that may arise to the goods or to your property as a consequence of those arrangements.
Property damage caused by negligence must be reported at the time of delivery and noted on the delivery paperwork. We do not accept liability for any property damage reported after this time.
Shortages
If a part delivery is made, or boxes are missing, only sign for the boxes you receive and contact us immediately.
Damages
If your goods are damaged on receipt, please write “damaged” on the driver’s delivery sheet and refuse the item. If you have signed for the goods, check all items as soon as possible, any damages must be reported within 3 days of taking delivery. Please email a photograph of the damage to furniture@blacksofbrechin.com
Failed Deliveries
There are occasions (eg bad weather, traffic delays, lost items) when we are unable to make a delivery on the agreed date. We offer no compensation for loss of earnings, storage of goods or other costs incurred due to late or failed deliveries. Do not dispose of your existing items until you have received your order.
Risk
If you instruct us to leave your goods outside / without a signature, you will be responsible for subsequent theft or weather damage. We recommend you arrange for someone to be present to sign for, and take safe possession of your goods at the point of delivery.
Online Cancellation and Refund Policy
If you buy on-line you can return your goods within 14 days of delivery and get a full refund including your delivery charge.
What you need to do:
• Contact us by email or in writing to request a refund.
• Re-pack the goods in the original packaging (goods must be unassembled and unused).
• Email a photograph of the re-packed goods to orders@bobsbeds.co.uk.
• Return to Black’s of Brechin, Unit 9 Brechin Business Park, West Road, Brechin , Angus DD9 6AF.
You can organise a courier at your own cost. We offer a chargeable collection service at £70 . A photograph must be sent to furniture@blacksofbrechin.com prior to collection. Without the photograph our courier will not collect the goods.
It is your responsibility to ensure goods are returned in re-saleable condition. The goods must be suitably packaged for onward transportation. Deductions will be made for damaged returns up to the cost of the goods.
You will be refunded within 14 days of us receiving the returned goods.
Complaints and Disputes
Please call our service department on 01356 623103 or 01356 622119.
You can also send an email to furniture@blacksofbrechin.com
